You may request to opt out of 3CE at any time by calling (877) 455-2223 or by visiting 3CEnergy.org/opt-out/. Please have your PG&E or SCE account information on hand to process your request. There is no fee to opt out before your 3CE service starts or within 60 days after your 3CE service starts. After that time, there is a one-time administrative fee of $5 for residential accounts and $25 for commercial accounts. Please be advised that if you do opt out after the 60-day grace period and return to PG&E or SCE, you will not have the option to re-enroll with 3CE for a full year and will be subject to PG&E or SCE’s terms and conditions of service. You hereby acknowledge and agree that if you opt out of 3CE service after the 60-day post-enrollment grace period and return to PG&E or SCE electric generation, your electricity account(s) may be subject to PG&E or SCE’s transitional rates based on energy market prices and other terms and conditions of service. For information on PG&E or SCE’s terms and conditions, visit pge.com or sce.com. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. Opt-out requests received at least five days prior to a customer’s meter read date will be processed for that meter read date; all other opt-out requests will be processed on the subsequent meter read date. Customers who opt out or otherwise stop receiving service from 3CE will be charged for all 3CE electricity used before ending 3CE electric service.
Terms & Conditions
Policy
From time to time, Central Coast Community Energy (3CE) must provide terms and conditions of service to customers and potential customers. When necessary or appropriate, it is the policy of 3CE to include the following terms and conditions language for that purpose.
3CE is the primary electricity service provider for 30 cities and the Counties of Monterey, San Benito, San Luis Obispo, Santa Barbara, and Santa Cruz. Accounts within 3CE’s service area are automatically enrolled with 3CE’s 3Cchoice clean and renewable energy service offering unless the account holder chooses to opt out (remain with PG&E or SCE for generation) or opt up to 3Cprime, 3CE’s 100% clean and renewable energy service offering. Account holders may request to opt out at any time.
Account holders who wish to sign up for the 3Cprime service offering can opt up by visiting 3CEnergy.org/3cprime/ or by calling (877) 455-2223. Please have your PG&E or SCE account information on hand to help us process your request.
3CE electric generation rates are managed with the intention of providing clean and renewable energy at responsible rates. Any changes to rates will be adopted at a duly noticed 3CE Policy Board meeting. Changes to PG&E or SCE rates may impact cost comparisons between 3CE and PG&E or SCE. PG&E or SCE charges 3CE customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. There is a credit on the PG&E or SCE bill that ensures non-duplication of electric generation charges. 3CE accounts for these additional charges in calculating rates. View 3CE rates and PG&E or SCE cost comparisons online at 3CEnergy.org/billing/ or call (877) 455-2223 for more information. These rates and cost comparisons may change over time. Financial assistance programs like CARE (California Alternative Rates for Energy) and FERA (Federal Electric Rate Assistance) and the Medical Baseline Allowance remain unchanged with 3CE. If you are enrolled in any of these programs with PG&E or SCE, those programs will continue to apply to you as a 3CE customer.
You will receive a single monthly bill from PG&E or SCE that includes 3CE’s electric generation charges. 3CE’s electric generation charge replaces PG&E or SCE’s electric generation charge. 3CE’s charge is not a duplicate charge or an extra fee. PG&E or SCE will continue to charge you for electric delivery services. If you opt out of 3CE service, PG&E or SCE will resume charging you for electric generation.
3CE may transfer your account to PG&E or SCE upon 15 calendar days’ written notice if you fail to pay your bill per 3CE’s Delinquent Accounts & Collections policy. If your service is transferred, you will be required to pay the termination fee described above.
3CE’s policy on Customer Confidentiality can be found at 3CEnergy.org/privacy-policy/ or by calling (877) 455-2223.